Refund policy

Last updated: November 12, 2026

This Return & Refund Policy applies to purchases made from EverPaw Keepsakes.

30-day return request period

You may request a return within 30 days after receiving the item. This is the period for contacting us and submitting the request; an authorised return does not need to arrive at our receiving address by the 30th day.

For a change-of-mind return, the item must be unused, undamaged, complete, and returned with its original packaging, parts, and accessories. This condition does not limit remedies available for an incorrect, defective, damaged, or otherwise non-conforming item.

How to request a return

Before sending anything, email info@varonela.shop or call +86 138 7222 0184. Include your order number or valid proof of purchase, the item concerned, and the reason for the request. Wait for return authorisation and instructions before shipping.

Do not send a return to the address on the original shipping label or to a general business address.

Authorised return receiving address

Katherine Yuan
MANJI LOGISTICS INC.
1295 E 9th St
Pomona, CA 91766
United States

This address is used only to receive authorised returns. It is not EverPaw Keepsakes’ business address or shipping origin. Include the order number and return-authorisation information with the package.

Return shipping and original delivery charges

For a change of mind or an item selected incorrectly by the customer, the customer pays the actual authorised return-shipping cost. The original delivery charge is normally not refunded unless applicable law requires otherwise.

If an item is incorrect, defective, damaged, or incomplete, contact us before returning it. We will arrange an appropriate remedy and, when a return is needed, provide a prepaid return method or agree in advance to reimburse a reasonable return-shipping cost.

We do not charge a restocking fee.

Exceptions

Items that have been used, installed, consumed, altered, processed, or damaged by the customer may not qualify for a change-of-mind return. Personalised or final-sale restrictions, where applicable, are disclosed before purchase. These restrictions do not exclude remedies for a defective, incorrect, damaged, or otherwise non-conforming item and do not waive rights that cannot legally be waived.

Inspection and refunds

We inspect an authorised return and notify you of the decision within 3 business days after it is received. If approved, we initiate the refund to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.

If we cancel an order or cannot ship it, we will process an appropriate refund without waiting for a returned item.