Shipping policy

Last updated: November 12, 2026

This Shipping Policy explains how EverPaw Keepsakes processes and delivers orders to customers in the United States.

Order processing

Orders are normally processed within 3–5 business days after payment is confirmed. Business days exclude weekends and public holidays. Personalised, pre-order, oversized, battery-restricted, remote-area, island, PO Box, or military-address orders may require additional confirmation before fulfilment.

Shipping services and estimated delivery

Standard shipping: 10–20 business days in transit after dispatch. The estimated total time, including processing, is 13–25 business days.
Express shipping: 5–10 business days in transit after dispatch. The estimated total time, including processing, is 8–15 business days.

Delivery dates are estimates, not guarantees. Carrier delays, weather, customs processing, high-volume periods, and other events outside our reasonable control may affect delivery.

Shipping charges

Standard shipping is US$8 for orders below US$70.
Standard shipping is free for orders of US$70 or more.
Express shipping is US$15 and has no default free-shipping threshold.

Applicable options and charges are displayed before payment. We do not add an undisclosed shipping charge after an order has been placed.

Shipping origin, duties, and taxes

Orders are primarily dispatched from China. Our United States return receiving address is not a shipping origin or business address. Import duties and customs-clearance fees are included in the product price or shipping charge and are paid by EverPaw Keepsakes; customers will not be charged these fees separately. Sales tax is separate and, where applicable, is shown at checkout.

Tracking and split shipments

When tracking is available, we send the tracking number after dispatch. Carrier tracking may take 24–72 hours to update. Items in one order may arrive in separate packages.

Address changes, restrictions, and delays

Please review your delivery address before placing an order and contact us immediately if a correction is needed. Heavy, oversized, restricted-battery, personalised, pre-order, remote, island, PO Box, or military-address orders may require confirmation of available service, cost, and timing before payment or fulfilment.

If we cannot fulfil an order as expected, we will provide an updated estimate and an appropriate cancellation or refund option.